LUVANNA EVENTS
TERMS & CONDITIONS
Last Updated: 9 October 2026
Welcome to Luvanna Events.
We specialise in creating beautifully styled proposals, weddings and celebrations throughout Glasgow and surrounding areas.
These Terms & Conditions explain our booking procedures, payment requirements, cancellation arrangements and the responsibilities of both Luvanna Events and our clients.
They apply to all proposal packages, wedding styling and hire, birthdays, anniversaries, baby showers and bespoke event services supplied by Luvanna Events.
1. BOOKINGS & CONFIRMATION
1.1. All bookings are subject to availability and written confirmation by Luvanna Events.
1.2. A 50% advance payment is required to secure the agreed event date.
1.3. A booking is confirmed once the required payment has been received, these Terms & Conditions have been accepted and written confirmation has been issued.
1.4. Clients must provide accurate event details, including the date, location, timings, package selection and any special requirements.
1.5. Any amendments to a confirmed booking must be agreed in writing.
1.6. The booking confirmation and agreed quotation form part of the contract between the client and Luvanna Events.
2. DEPOSITS & PAYMENT TERMS
2.1. A 50% advance payment is required when confirming a booking.
2.2. The remaining 50% balance is payable no later than seven calendar days before the scheduled event, unless otherwise agreed in writing.
2.3. Bookings made within seven days of the event may require payment in full at confirmation.
2.4. Additional services, personalised items or bespoke arrangements may require further advance payments, agreed before purchases or supplier commitments are made.
2.5. All prices and additional charges will be confirmed before the client agrees to the booking.
2.6. If payment is not received by the agreed deadline, Luvanna Events will contact the client and provide a reasonable opportunity to resolve the outstanding amount.
2.7. Continued non-payment may result in cancellation. Any applicable charges will be assessed under the cancellation provisions below.
2.8. Advance payments are applied towards the total booking price. Their treatment following cancellation is governed by Section 3 and applicable consumer law.
3. CANCELLATIONS & REFUNDS
We understand that circumstances may change. However, cancellations can result in financial losses where dates have been reserved, preparations completed or supplier commitments made.
More than 14 days before the event
3.1. Cancellation requests must be submitted in writing.
3.2. Reasonable cancellation charges may apply to cover costs already incurred and other genuine losses directly resulting from the cancellation.
Within 14 days of the event
3.3. Higher cancellation charges may apply where preparation, supplier commitments or lost booking opportunities result in greater reasonable losses.
Within 48 hours of the event or no-shows
3.4. Late cancellations or failure to attend may result in charges up to the full booking value, where justified by reasonable losses arising from the cancellation.
General cancellation conditions
3.5. Cancellation charges are not automatic penalties and will reflect reasonable losses, including relevant costs and lost profit.
3.6. Luvanna Events will take reasonable steps to minimise losses and account for costs saved or recovered.
3.7. Where the client has paid more than the justified cancellation charge, the difference will be refunded.
3.8. Where appropriate, Luvanna Events will provide an explanation of how a cancellation charge has been calculated.
3.9. No cancellation charge will override applicable statutory consumer rights.
4. DATE CHANGES & POSTPONEMENTS
4.1. Clients may request one transfer of their booking to an alternative date.
4.2. All date changes are subject to availability and written approval by Luvanna Events.
4.3. Requests should preferably be submitted at least 14 days before the original event.
4.4. Requests made with shorter notice will be considered individually.
4.5. Reasonable additional costs may apply where a date change results in unavoidable supplier charges, additional purchases or other expenses.
4.6. Any additional charges will be explained and agreed before the revised booking is confirmed.
4.7. Further date changes are at the discretion of Luvanna Events, subject to applicable consumer rights.
4.8. If an alternative date cannot be agreed, the cancellation provisions in Section 3 may apply.
5. EQUIPMENT OWNERSHIP & DAMAGE
5.1. All equipment supplied by Luvanna Events remains our property unless expressly agreed otherwise in writing.
5.2. This includes floral backdrops, illuminated signs, LED candles, hurricane glass vases, decorative accessories and other hired equipment.
5.3. All installations are delivered, professionally assembled and dismantled by Luvanna Events.
5.4. Equipment must not be moved, altered, dismantled or removed without permission.
5.5. Clients are expected to take reasonable care of installations during their event.
5.6. Where equipment is damaged or lost because of the client’s negligence or breach of these terms, reasonable repair or replacement costs may be charged.
5.7. Fair wear and tear is excluded.
5.8. Clients will not automatically be held responsible for damage caused by unrelated third parties or circumstances outside their reasonable control.
5.9. Luvanna Events may photograph equipment before and after an event to document its condition.
5.10. Any damage charges will be explained and supported by reasonable evidence.
6. WEATHER & OUTDOOR EVENTS
6.1. Outdoor installations are dependent upon suitable weather and safe operating conditions.
6.2. Luvanna Events may recommend postponement, relocation or modification where adverse weather presents a genuine safety risk.
6.3. Clients are encouraged to arrange a suitable indoor alternative where reasonably possible.
6.4. Weather-related concerns will be communicated as soon as reasonably practicable.
6.5. Alternative arrangements are subject to availability and agreement.
6.6. Reasonable additional costs may apply where alternative arrangements are requested and agreed.
6.7. Where an event cannot proceed, any refund, postponement or cancellation charge will depend on the circumstances and applicable consumer rights.
7. TRAVEL & DELIVERY
7.1. Travel within our standard Glasgow coverage area is included in applicable package prices.
7.2. Locations outside this area may incur an additional travel charge.
7.3. All applicable travel charges will be confirmed before the booking is accepted.
7.4. Additional parking, access or travel requirements must be disclosed where known.
7.5. Changes to the event location after confirmation may affect the original quotation.
7.6. Any additional charges must be reasonable and agreed before being applied.
8. VENUE ACCESS & PERMISSIONS
8.1. Clients must provide accurate venue details and relevant access information.
8.2. Unless venue sourcing or liaison is included in the agreed package, clients are responsible for obtaining necessary venue permissions.
8.3. Where venue sourcing or liaison is included, Luvanna Events will undertake the responsibilities specified in the booking agreement.
8.4. Suitable access must be arranged for delivery, installation and dismantling.
8.5. Clients must notify Luvanna Events of relevant restrictions, including limited parking, stairs, restricted entrances or venue regulations.
8.6. Where access problems attributable to the client cause delays or prevent installation, reasonable resulting costs may apply.
8.7. Luvanna Events will make reasonable efforts to resolve access difficulties before cancelling or modifying the installation.
9. PACKAGE CHANGES & PERSONALISATION
9.1. Packages may be customised to suit individual requirements, subject to availability.
9.2. Additional styling, floral arrangements, personalised signage and other upgrades must be agreed in advance.
9.3. Requested amendments may result in changes to the quoted price.
9.4. Bespoke items and third-party services may require advance payment.
9.5. Where personalised items have already been ordered, changes or cancellations may result in reasonable non-recoverable costs.
9.6. Reusable decorations purchased by Luvanna Events remain business assets. Their full purchase price will not automatically be treated as a loss caused by an individual customer’s cancellation.
9.7. All amendments are subject to written confirmation and applicable consumer rights.
10. THIRD-PARTY SUPPLIERS
10.1. Bespoke events may involve external suppliers, including florists, venues, musicians and other event professionals.
10.2. Any relevant supplier costs and booking arrangements will be communicated before confirmation.
10.3. Where Luvanna Events contracts with suppliers as part of a client’s package, Luvanna Events remains responsible for its contractual obligations to the client.
10.4. Where a client enters into a separate agreement directly with a supplier, that supplier’s terms may also apply.
10.5. Reasonable non-recoverable supplier costs may be considered when calculating cancellation charges, where legally appropriate.
11. EVENT TIMINGS & INSTALLATION
11.1. Setup and dismantling times will be agreed before the event.
11.2. Clients must ensure that the agreed venue access times are available.
11.3. Changes to event timings must be communicated as early as possible.
11.4. Additional services or extended installation requirements may incur agreed additional charges.
11.5. Luvanna Events will make reasonable efforts to accommodate changes but cannot guarantee availability outside the agreed arrangements.
11.6. Clients must not dismantle or remove hired equipment themselves unless expressly authorised.
12. PHOTOGRAPHY & PRIVACY
12.1. Luvanna Events may photograph completed installations for documentation and portfolio purposes.
12.2. Identifiable photographs of clients or guests will only be used for promotional purposes where an appropriate lawful basis exists.
12.3. We respect the privacy of surprise proposals and private celebrations.
12.4. Confidential event details will not be intentionally disclosed without appropriate permission or another lawful basis.
12.5. Personal information will be handled in accordance with our Privacy Policy.
13. HEALTH & SAFETY
13.1. Luvanna Events will exercise reasonable care and skill when installing and dismantling equipment.
13.2. Clients and guests must not climb on, interfere with or improperly handle decorative installations.
13.3. Children should be appropriately supervised around glass accessories and event equipment.
13.4. Luvanna Events may refuse an unsafe installation location or make reasonable safety-related modifications.
13.5. Any significant safety concerns will be communicated to the client or venue representative.
14. CANCELLATION BY LUVANNA EVENTS
14.1. Luvanna Events will make reasonable efforts to fulfil all confirmed bookings.
14.2. If unforeseen circumstances affect our ability to provide the agreed services, the client will be notified as soon as reasonably possible.
14.3. Where appropriate, alternative arrangements or a mutually agreed date change may be offered.
14.4. Where Luvanna Events cancels or cannot provide the contracted services, any refund or other remedy will be determined by the circumstances and applicable consumer law.
14.5. Clients will not be unfairly charged for services Luvanna Events fails to provide.
15. EVENTS OUTSIDE OUR CONTROL
15.1. Circumstances outside our reasonable control may include severe weather, emergency venue closures, major transport disruption or other unexpected events.
15.2. Where such circumstances affect an event, Luvanna Events will communicate with the client and take reasonable steps to minimise disruption.
15.3. Where practical, alternative arrangements may be discussed.
15.4. Any cancellation, refund or postponement will be handled fairly, taking account of the circumstances and applicable law.
16. LIABILITY
16.1. Luvanna Events will provide its services with reasonable care and skill.
16.2. We are not responsible for losses caused solely by inaccurate information supplied by the client or circumstances outside our reasonable control, except where applicable law provides otherwise.
16.3. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
16.4. Nothing in these terms limits or removes statutory consumer rights.
17. COMPLAINTS & DISPUTES
17.1. Clients should contact Luvanna Events promptly if they have concerns about their booking or the services provided.
17.2. We will aim to investigate complaints fairly and respond within a reasonable timeframe.
17.3. Where a dispute concerns cancellation charges, damage or additional costs, we will provide a reasonable explanation of the amount claimed.
17.4. These Terms & Conditions are governed by Scots law, without removing any mandatory consumer protections that apply.
18. ACCEPTANCE OF TERMS
18.1. Clients will be provided with these Terms & Conditions before confirming their booking.
18.2. Acceptance of the Terms & Conditions will be recorded in writing before the required advance payment is taken.
18.3. Booking confirmations will outline the agreed package, date, location, price and payment arrangements.
18.4. Any individually agreed amendments must be confirmed in writing.
18.5. Nothing in these Terms & Conditions overrides applicable statutory consumer rights.
19. CONTACT INFORMATION
For booking enquiries, amendments, cancellations or questions regarding these Terms & Conditions, please contact:
Luvanna Events
Business Owner / Legal Trading Name: Aimee Tennie
Business Email: info@luvanna-events.com
Website: www.info@luvanna-events.com">www.info@luvanna-events.com
LUVANNA EVENTS
Beautifully planned. Thoughtfully styled.
